Welcome to File Translate! By using our services, you agree to comply with our terms and conditions outlined below.

Content Responsibility

We do not take responsibility for any content uploaded by users or their use of it. Users are solely responsible for the content they input and the outcomes of any translations.

Data Privacy

Your data may be subject to regular policy follow-up checks, random checks, and security reviews, which may affect its privacy. We strive to maintain the confidentiality and integrity of your data but cannot guarantee complete privacy.

Payment and Refunds

All purchases of credits or character usage are final. Refunds are not available once characters have been used, even if the translation results are unsatisfactory. In cases of significant issues with translation results, after an investigation, users may be eligible for a refund of characters or credits.

Support

Support is available only through our official email or directly within the platform. Please contact us through these channels for any assistance.

Credits and Character Policy

Characters or credits that have been used will not be reimbursed. If there is a significant issue with the results of your translation, please contact our support for a possible review and resolution.

Additional Provisions

We reserve the right to update and change these terms without prior notice. Your continued use of our services after any such changes constitutes your acceptance of the new Terms of Service.

If you have any questions about these Terms of Service, please contact us: click here.